Returns Policy:
If you would like to return an item, please contact us by email at 

getintouch@hutke.co.uk within 7 days of receiving your jewellery explaining the reason for return. We will then email you a returns form and mailing instructions. 

 

Upon the receipt of your return we will either exchange the item or issue you with a refund , as per your request. All refunds will be credited in the original method of purchase.

 

Please also note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.

 

If you receive a faulty or damaged item, please notify us within 7 working days as we will not process claims for goods received as faulty after this period.

 

To return an item please follow the below steps:

1. Contact us by email at getintouch@hutke.co.uk

2. Fill in our Returns Form which we will send you

3. Return item within 28 days in original packaging unused and unworn

4. Send it to us using ‘signed for’ or ‘recorded’ delivery service

 

You are strongly advised to return via registered mail ‘signed for’ delivery for proof of despatch and verify sufficient insurance cover. We cannot accept responsibility for goods lost or damaged in transit. Please ensure you include all details on returns form.

 

Please note returns postage cannot be refunded.

 

 

Warranty & Repairs:
Every HUTKE piece purchased on our website is covered by a 6 month warranty when a valid proof of purchase is presented. Within 6 months if your jewellery needs repair or replacement due to developing a fault, please contact us at getintouch.co.uk

 

Once your jewellery has arrived with us it will be assessed by our expert team. We will keep in-touch to let you know of further steps and processes. Please be advised that jewellery showing intentional damage may not be eligible for repair or replacement. This warranty is in addition to other rights you may have in relation to the piece.

Onyx is a variety of the microcrystalline quartz, called chalcedony. Onyx was used widely in the past in creating ornaments, bases and handles for gold items, as well as for stone inlay work. Onyx seals were very popular with the Romans, who carved the pattern of the seal in negative relief to give a raised point. They often used stones with several layers, each of a different color, which were then individually carved to produce a different pattern each year. 

 

Onyx is associated with the Base or Root Chakra located at the base of the spine. It is linked with the skeleton, bone marrow, the immune system and with one's connection to the earth or "grounding". Onyx is said to bring increased vigor, strength, stamina, and self control. It is believed to alleviate worry, tension, and nervousness and eliminate confusion and nightmares. It is used to provide glimpses of that which is ‘beyond’ and activates one’s memory of one’s roots and reality. Medicinal properties are believed to help with teeth, foot, blood, bone, bone marrow problems, and soft tissue disorders. It is also believed to aid in ailments such as epilepsy or glaucoma.

 

Disclaimer: Metaphysical and Alternative Crystal Healing Powers and Properties are not to be taken as confirmed advice. Traditional, Ceremonial and Mythological Gemstone Lore is collected from various resources. This information is not to replace the advice of your doctor. Should you have any medical conditions, please see a licensed medical practitioner. HUTKE does not guarantee any claims or statements of healing or astrological birthstone powers and cannot be held liable under any circumstances.

 

 

Thank you for your purchase. We hope you enjoy wearing your HUTKE jewellery. 

 

In order to keep your jewellery in pristine condition please take care to read the following information. All gemstones can be susceptible to damage.  Always take jewellery off when you’re going to be doing activities that may damage them. Please remember chlorine in swimming pools can damage gold and household cleaners can damage many gemstones.

 

STORAGE

Store jewellery in cloth pouches – these are the ideal way to store gemstones. However, many people prefer jewellery boxes. If you decide to store your jewellery in a box, make sure that the box has slots or compartments to stop gems rubbing against each other. At 10 on the Mohs’ scale, a Diamond will be able to scratch every other item in the box, including gold or silver bands. The other important thing to remember with storage is to keep jewellery away from strong light, which can fade many gems. Amethyst, Ametrine, Aquamarine, Aventurine, Ruby Agate, Emerald Agate, Rose Quartz and Smokey Quartz are all particularly at risk of fading in strong sunlight. Heat can play a factor too, so be aware of storing items too close to radiators – Pearls are susceptible to sudden changes in temperature.

 

CLEANING

Be sure to remove rings by the shank rather than the stone, and make sure you put jewellery on last, after lotions, perfume or cosmetics. Fingerprints, oils and lotions can all contribute to a gem looking dull. This is because the layer of oil will change the angles of refraction through the gem, meaning that it will not sparkle as it should. There are many different ways to clean jewellery. If you take your jewellery to a high street jeweller, they would probably use one of two ways to clean your items – an ultrasonic cleaner, or a steam cleaner. Although these are perfectly safe for most Diamond jewellery, they aren’t safe for everything. If in doubt, wiping jewellery with a moist cloth is safe for any gem, or a soft brush and water is safe for any gem over 7 on the Mohs scale. Opaque or organic gems are often porous, so it is best to only clean these with a moist soft cloth and to avoid any chemicals which might discolour them.